Customer Service, Japan

Customer Service, Japan

How You’ll Make an Impact:

• By managing order processing and ensuring timely deliveries for OTIF, you will contribute to sales growth and help maintain high standards of operational excellence.

• You will be the voice of the company, providing exceptional service to customers and ensuring their needs are met efficiently and professionally.

• By resolving inquiries and concerns quickly, you will help build trust and loyalty, contributing directly to customer satisfaction and retention.

• You will identify opportunities to improve processes and customer experience, sharing feedback with your team and management.

• Through clear communication and empathy, you will turn challenging situations into positive outcomes for customers.

What You Bring: 

• Native level Japanese Language

• (preferable) Strong communication skills in English, both written and verbal

• Over one year of experience in customer service or a related field

• Experience with order management in SAP or other ERP system

• Ability to remain calm and professional under pressure and the capacity to handle multiple tasks efficiently.

• Empathy, patience, and a genuine desire to help others.

• Problem-solving skills with global team such as IT and supply chain team for accurate order management and timely deliveries.

• Adaptability and willingness to learn new systems and procedures.

• Team-oriented mindset and the ability to collaborate with colleagues.

• (preferable) Experience working in the same industry (life sciences, healthcare, or diagnostics) and in B2B companies.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. We provide the competitive benefits such as Employee Assistance Program. As the noteworthy, the retirement age is 65 based on performance without the employment status changes like the reguler to the yearly contract on and after 60 seen in the local market

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. 

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