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Admin Assoc III

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Admin Assoc III

  • 2021-26085
  • Plano, Texas, United States

This position is responsible for handling inquiries in our general information phone queue and processing software license renewals.

Responsibilities

The Software License Representative handles all customer interactions relative to general inquires, providing peer group results, and software licensing.  The scope of these responsibilities include administering the software license process, contacting customers to apply software licenses, and providing superior customer service.

Qualifications

Education:   Minimum high school graduate.  Some college, professional education or a college degree preferred.

 

Experience:   Minimum 1 year experience working in customer service for technical support or network infrastructure/systems related experience.  Experience in a call center along with applied experience within a ticketing system is preferred.

 

Skills:   The Software License Representative will need strong verbal and written communication skills, as well as proficient computer knowledge including Windows Operating Systems and installation of software products.

 

Vaccination Requirement: 

 

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

 

About Bio-Rad:

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation:

 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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