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Customer Relations Coordinator

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Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information from applicants. Be aware that Bio-Rad strictly adheres to these hiring practices.

Customer Relations Coordinator

  • 2022-29553
  • Benicia, California, United States

Bio-Rad is looking for a Customer Relations Coordinator to provide exceptional service to assigned Premium Profile Accounts. This person will also assist with managing the Ask Customer Care inbox.

 

Note: This is a 100% remote role. 

Responsibilities

  • Respond to customer inquiries/requests received in Ask Customer Care inbox.
  • Owner of scheduling and facilitating weekly meeting for Primary accounts assigned.
  • Liaise with sales reps to ensure a positive customer experience with Bio-Rad products.
  • Daily review of orders for Primary Accounts.
  • Provide backup coverage for team members.
  • Assist with other projects assigned by Manager.

Qualifications

  • High school diploma required - College degree a plus.
  • Minimum 3-5 years customer service and sales support experience.
  • Functional knowledge of SAP and Salesforce.com a plus.
  • Proficient in MS Office.
  • Must have excellent written and verbal communication skills.

 

Vaccination Requirement:

 

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad has a mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. New hires will be asked to upload their vaccination card into our electronic database hosted by ClearPass, who specializes in securing electronic medical information, within 3 days of their start date. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

 

About Bio-Rad:

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.  #LI-TWAZ

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