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Customer Relations Coordinator

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Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information from applicants. Be aware that Bio-Rad strictly adheres to these hiring practices.

Customer Relations Coordinator

  • 2022-30085
  • California, United States

Bio-Rad is looking for a Customer Relations Coordinator to provide exceptional service to assigned Premium Profile Accounts. This person will also assist with managing the Ask Customer Care inbox.

Note: This is a 100% remote role.

Responsibilities

  • Respond to customer inquires/requests received in Ask Customer Care inbox
  • Owner of scheduling and faciltating weekly meeting for Primary accounts assigned
  • Liaise with sales reps to ensure a positive customer experience with Bio-Rad products
  • Daily review of orders for Primary Accounts
  • Provide back up coverage for team members
  • Assist with other projects assigned by Manager

Qualifications

  • High school diploma required - College degree a plus 
  • Minimum 3-5 years customer service and sales support experience 
  • Functional knowledge of SAP and Salesforce.com a plus 
  • Proficient in MS Office 
  • Must have excellent written and verbal communication skills

Vaccination Requirement:  

Ability and consent to upload proof of completed Covid-19 vaccination into our secure database within 3 days of start date.

About Bio-Rad: 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives. 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results. 

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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