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Customer Sales Support I - Relationship Management

Customer Sales Support I - Relationship Management

  • 2021-23067
  • Benicia, California, United States
  • To provide top notch customer service.
  • Ensure seamless order placement for the customer.
  • Confirming continuous batch for life of the lot or duration of the purchase order.
  • Continuous ordering history for Bio-Rad Laboratories.
  • Assist the CDG Sales Rep with maintaining currect QSD business.

Responsibilities

  • Maintain Bio-Rad’s renewal business for QSD and RBC products and Informatic Unity Renewals.
  • Phone queue coverage, use of Bonfire training methods, maintain less than 5% abandon rate and four hours in the queue each day.
  • Ensure PO entry is accurate and maintain less than 0.80% error rate.
  • Maintain 24 hour turn around time for customer email responses and follow ups.
  • Continuous review of VA05 and V.02 reports to ensure timely shipments.

Qualifications

  • High School Graduate – some college preferred.     
  • Minimum 3-5 years Customer Service experience in a call center environment. SAP or any ERP system and Sales Force.com experience would be preferred but not mandatory.
  • Experience working in a fast paced environment.
  • Able to work collaboratively across departments at various levels.
  • Positive attitude, Initiative/Self starter.
  • Accuracy, and Attention to detail. 

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

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