Person, Clothing, Jewelry, Accessories, Necklace, Lab Coat, Coat, Glasses, Scientist, Shop

Field Service Engineer II

Field Service Engineer II

  • 2021-23351
  • Baton Rouge, Louisiana, United States
  • New Orleans, Louisiana, United States

Bio-Rad is looking for a Field Service Engineer II to perform client-site servicing, repair and/or installation, operational qualification, and calibration/adjustment of company product(s). Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service-related problems. Diagnose mechanical, optical, electronic/electrical, software and system failures using established procedures.

Responsibilities

  • Perform Preventive Maintenance, Repairs, and Installations at end user customer sites using approved Bio-Rad documentation.
  • Understand and adhere to environmental and safety guidelines while performing service activities.
  • Perform all service work within regulatory guidelines.
  • Travel within and outside of your assigned territory to customer sites.
  • Document service work in CRM in accordance with approved procedures, and submit reports within 24 hours of call completion.
  • Provide exceptional customer service to all external and internal customers.
  • Maintain spare parts inventory and tools, as specified.
  • Lift up to 50 lbs.
  • Complete general administrative work, as assigned.
  • Properly maintain Company property (vehicle, laptop, phone, MiFi).
  • Complete assigned training courses by due dates.
  • Monitor individual metrics to ensure successful attainment of goals.
  • Work independently to manage time, customers, and inventory.
  • Prioritize dispatches using knowledge of customer base and CRM.
  • Communicate with technical support /product support as needed to address customer complaints.
  • Provides weekend and holiday on-call service.
  • Demonstrates effective decision making and judgment when handling tasks.
  • Understands and leverages service costs in daily activities (parts and travel).

Qualifications

  • Associate’s Degree or Bachelor’s Degree in Electronics, Biomedical or related Engineering field, or equivalent combination of education/ experience.
  • Experience servicing electro-mechanical/electronic/optical/robotics equipment in a biomedical environment is desired and not required. Military backgrounds welcome.
  • Strong electro-mechanical troubleshooting skills.
  • Good customer relation and communication skills, both written and oral.

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

Other People Viewed

R&D Mechanical Engineer Intern 2021-23875 Hercules California United States Hercules, California, United States Engineering Are you passionate about being part of a team that develops products to help make a difference in the world? Bio-Rad is looking for a Mechanical Engineer intern who gets excited about product development, prototype testing and analysis, and system...
R&D Mechanical Engineer Intern 2021-23876 Hercules California United States Hercules, California, United States Engineering Are you passionate about being part of a team that develops products to help make a difference in the world? Bio-Rad is looking for a Mechanical Engineer intern who gets excited about product development, prototype testing and analysis, and system...
Mechanical Engineer II 2021-22740.2 Pleasanton California United States Pleasanton, California, United States Engineering Bio-Rad is looking for an enthusiastic Mechanical Engineer II to support its global organization. You will be part of the innovative Mechanical Engineering Team developing complex solutions for the Next Generation ddPCR instrument systems.We need ...
Product Mgr II 2021-23815 Irvine California United States Irvine, California, United States Product Marketing This position is responsible for overall product life-cycle management with a focus to exceed portfolio revenue goals and help define market strategy for Hematology and Coagulation products and markets. The PM will also be responsible for the othe...
Quality Control Chemist II 2021-23735 Richmond California United States Richmond, California, United States Chemistry Bio-Rad is looking for a QC Chemist II.What’s in it for you: Competitive pay and great benefits including medical, dental, vision, 401k and more. Opportunities for growth and training. Stability of a profitable 60+ year old company. Great work env...
Sr. Manager, Systems Engineering 2021-23840 Hercules California United States Hercules, California, United States Engineering Bio-Rad Clinical Diagnostics Group (CDG) is one of the leading global providers of tests for infectious and autoimmune disease screening, diabetes screening and monitoring, blood grouping as well as a whole range of reagents and software for labor...

Apply Now

Alert me about jobs like this

Not You?

Thank you

Meet a Bio-Radian

Hear from a Bio-Rad employee.

5_stars.png

“Great place to work”

Strategic Account Executive (Current Employee) Hercules, CA

"Bio-Rad has a great culture! I have loved working here. The people are top-notch, respectful, collaborative, and well-intentioned. Good company run by good people!"

More About Us

Couldn't find the role you were looking for?

Not You?

Thank you

Apply Now

Alert me about jobs like this

Not You?

Thank you