Person, Clothing, Jewelry, Accessories, Necklace, Lab Coat, Coat, Glasses, Scientist, Shop

Field Service Engineer II

Field Service Engineer II

  • 2021-23351
  • Baton Rouge, Louisiana, United States
  • New Orleans, Louisiana, United States

Bio-Rad is looking for a Field Service Engineer II to perform client-site servicing, repair and/or installation, operational qualification, and calibration/adjustment of company product(s). Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service-related problems. Diagnose mechanical, optical, electronic/electrical, software and system failures using established procedures.

Responsibilities

  • Perform Preventive Maintenance, Repairs, and Installations at end user customer sites using approved Bio-Rad documentation.
  • Understand and adhere to environmental and safety guidelines while performing service activities.
  • Perform all service work within regulatory guidelines.
  • Travel within and outside of your assigned territory to customer sites.
  • Document service work in CRM in accordance with approved procedures, and submit reports within 24 hours of call completion.
  • Provide exceptional customer service to all external and internal customers.
  • Maintain spare parts inventory and tools, as specified.
  • Lift up to 50 lbs.
  • Complete general administrative work, as assigned.
  • Properly maintain Company property (vehicle, laptop, phone, MiFi).
  • Complete assigned training courses by due dates.
  • Monitor individual metrics to ensure successful attainment of goals.
  • Work independently to manage time, customers, and inventory.
  • Prioritize dispatches using knowledge of customer base and CRM.
  • Communicate with technical support /product support as needed to address customer complaints.
  • Provides weekend and holiday on-call service.
  • Demonstrates effective decision making and judgment when handling tasks.
  • Understands and leverages service costs in daily activities (parts and travel).

Qualifications

  • Associate’s Degree or Bachelor’s Degree in Electronics, Biomedical or related Engineering field, or equivalent combination of education/ experience.
  • Experience servicing electro-mechanical/electronic/optical/robotics equipment in a biomedical environment is desired and not required. Military backgrounds welcome.
  • Strong electro-mechanical troubleshooting skills.
  • Good customer relation and communication skills, both written and oral.

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

Other People Viewed

IT Program Management Office (PMO) Intern 2021-23534 Hercules California United States Hercules, California, United States IT The Bio-Rad Global IT team is seeking an enthusiastic, high potential college student to join the Program Management Office (PMO) Team.  This internship is a great opportunity to learn about project management tools related to business application...
Revenue Accountant- Temp 2021-23313.1 Hercules California United States Hercules, California, United States Finance ResponsibilitiesMonth-end, quarter-end and year-end accounting close activities including preparation of journal entries, GL reconciliations, QVR analysis, Q schedules, etc. Review Royalty contracts and translate key financial legal terms into bes...
Field Service Engineer 2021-23464.1 New York United States New York, United States Field Service/Support Bio-Rad is looking for a Field Service Engineer preferably with flow cytometry experience who will perform repairs, upgrades, and preventive maintenance on our instruments for clinical diagnostics, life science, and biopharma customers based in th...
CRM Operations Manager 2021-23463 Hercules California United States Hercules, California, United States Production/Operations Bio-Rad is looking for a CRM Operations Manager. The CRM Operations Manager serves as the main liaison between business users and technical teams and as the primary contact for project management of enhancements to Sales and Marketing Operations t...
Website Operations Manager 2021-23565 Hercules California United States Hercules, California, United States Marketing Bio-Rad is seeking a highly motivated Website Operations Manager to join the User Experience Team driving change to Bio-Rad.com. The ideal candidate for this high-visibility position will have an extensive background in developing and managing glo...
Organizational Change Management/IT Communications & Training Specialist 2021-23408 Hercules California United States Hercules, California, United States IT We are looking for an OCM/IT Communications and Training Specialist to support our Global IT organization. As part of the Organizational Change Management (OCM) Team, you will create and implement change management strategies that maximize user en...

Apply Now

Alert me about jobs like this

Not You?

Thank you

Meet a Bio-Radian

Hear from a Bio-Rad employee.

5_stars.png

“Great place to work”

Strategic Account Executive (Current Employee) Hercules, CA

"Bio-Rad has a great culture! I have loved working here. The people are top-notch, respectful, collaborative, and well-intentioned. Good company run by good people!"

More About Us

Couldn't find the role you were looking for?

Not You?

Thank you

Apply Now

Alert me about jobs like this

Not You?

Thank you