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Field Service Engineer II

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Field Service Engineer II

  • 2020-14636
  • St. Louis, Missouri, United States

Bio-rad is looking for a Field Service enginner to provide on-site customer technical support to customers on operational or maintenance aspects of biomedical system equipment. Perform client-site servicing, repair and/or installation, operational qualification, and calibration/adjustment of company product(s). Serve as customer contact on technical and service-related problems.

Responsibilities

  • Diagnose mechanical, optical, electronic/electrical, software and system failures using established procedures.
  • Perform Preventive Maintenance, Repairs, and Installations at end user customer sites using approved Bio-Rad documentation.
  • Understand and adhere to environmental and safety guidelines while performing service activities. Perform all service work within regulatory guidelines.
  • Travel within and outside of your assigned territory to customer sites.
  • Document service work in CRM in accordance with approved procedures, and submit reports within 24 hours of call completion.
  • Provide exceptional customer service to all external and internal customers.
  • Maintain spare parts inventory and tools, as specified. Lift up to 50 lbs. Complete general administrative work, as assigned. Properly maintain Company property (vehicle, laptop, phone, MiF. Complete assigned training courses by due dates.
  • Monitor individual metrics to ensure successful attainment of goals. Work independently to manage time, customers, and inventory. Prioritize dispatches using knowledge of customer base and CRM.
  • Communicate with technical support /product support as needed to address customer complaints.
  • Provides weekend and holiday on-call service.
  • Demonstrates effective decision making and judgment when handling tasks. Understands and leverages service costs in daily activities (parts and travel).

Qualifications

  • Associates Degree in Electronics or related field equivalent experience.
  • 5+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience.
  • Strong electro-mechanical troubleshooting skills.
  • Ability to read, understand and successfully follow medium to highly complex work instructions.
  • Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments.
  • Good customer relation and communication skills, both written and oral.

 

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

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