Person, Clothing, Scientist, Lab, Coat, Sunglasses, Accessories, Lab Coat, Building, Clinic

Global Product Support Engineer

Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information from applicants. Be aware that Bio-Rad strictly adheres to these hiring practices.

Global Product Support Engineer

  • 2021-24476
  • Hercules, California, United States

Bio-Rad’s “Global Product Support Engineers” are responsible for providing high level technical product support for new and current Life Science Group products. Primary focus is product support which includes, emphasis on product quality improvement, corrective and preventive action, writing service manuals and service advisories, and continuous improvement of assigned product lines. Excellent technical writing skills are essential to this position. Other tasks include providing service training, support for new product development, phone and e-mail support to field service and service subsidiaries including problem escalation and resolution, creating documentation for service parts and tools. Interaction with R&D, Tech Support, Manufacturing, Regulatory, Quality Management, Field Service and Bio-Rad Service Subsidiaries.


  • Perform, follow investigation escalated by CTS or Service, special focus on methods using equipments iQ-Check and TeSeE ranges.
  • Global Product support; E-mail and phone support, on-site support for problem escalation.
  • Identify product quality improvements, coordinating corrective and preventive action, and continuous improvement with appropriate manufacturing and R&D groups.
  • Writing service manuals and service advisories.
  • Product and quality meetings.
  • Create and enter service documentation (parts, tools, service support documentation).
  • New product development support (meetings, developing service plans, serviceability reports).
  • Technical service training (domestic and international).
  • Product performance, failure, and improvement analysis, improvement recommendations and implementation.


  • BS in Engineering field, or equivalent education and industry experience.
  • Industry experience in Food Microbiology and/or Molecular Biology is a plus.
  • Experience with Hamilton automation systems is a plus.
  • 5 years’ experience in engineering, manufacturing and/or field service support environment servicing and troubleshooting complex electro-mechanical, fluidic and optical instrumentation.
  • Experience in technical writing.
  • Experience in working in an ISO quality system environment.
  • Multiple years’ experience servicing complex, computer controlled electro-mechanical instruments or systems.
  • Technical training experience to small groups or one-on-one.
  • Availability to travel domestically and internationally up to 50% of the time. 


About Bio-Rad:


Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.


Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.


EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age


Agency Non-Solicitation: 


Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

More About Us

Couldn't find the role you were looking for?

Not You?

Thank you

Apply Now 

Alert me about jobs like this

Not You?

Thank you

Meet a Bio-Radian

Hear what it's like to work at Bio-Rad.


“Cutting Edge Bio-Tech Company”

Senior SEO & Onsite Search Manager (Former Employee) Hercules, CA

"Bio-Rad is staffed by some of the smartest people in the industry, and offers a very good balance of work life..."

Other People Viewed

Maintenance Planner/Scheduler 2021-24905 Hercules California United States Hercules, California, United States Administrative Bio-Rad is looking for a Maintenance Planner/Scheduler. This position will coordinate with Production and Maintenance leadership during periodic planning and scheduling meetings to determine work order priorities and communicate work order status,...
Senior Director, Corporate Business Development 2021-23582.1 Hercules California United States Hercules, California, United States Business Development The Senior Director of Corporate Business Development will be a leader who will work collaboratively with a variety of company functions including R&D, Business Development, Commercial, Legal, and Finance as well as external resources, to iden...
Account Executive- BioPharma 2021-23130.1 North Carolina United States North Carolina, United States Sales The successful BioPharma Account Executive will:  Effectively promote and sell all Bio-Rad Genomics solutions, including Droplet Digital PCR and qPCR Systems and associated reagent content to achieve revenue targets. Demonstrate a strong Sales Pro...
Desktop Publisher- Temp 2021-24928 Hercules California United States Hercules, California, United States Marketing Electronically designs or modifies printed materials such as labels, Instructions for Use, or Customer notifications  Responsibilities Electronically designs or modifies labels and IFUs in compliance with FDA/ISO/MDSAP or other regional regulation...
Technical Specialist - Instruments 2021-24903 Parsippany New Jersey United States Parsippany, New Jersey, United States Field Service/Support Bio-Rad is looking for a Technical Specialist - Instruments.Responsibilities Provides 3rd level technical support to our affiliates and distributors. Resolves customer concerns and inquiries and escalate them to the appropriate services within the...
Senior Tax Accountant 2021-24904 Hercules California United States Hercules, California, United States Finance The Corporate Tax Department is hiring a tax accountant to handle sales/use tax-related requests and work with tax advisors on monthly sales tax compliance and tax saving opportunities. This position reports directly to the Domestic Tax Manager an...