Person, Clothing, Scientist, Lab, Coat, Sunglasses, Accessories, Lab Coat, Building, Clinic

Global Product Support Engineer

Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information from applicants. Be aware that Bio-Rad strictly adheres to these hiring practices.

Global Product Support Engineer

  • 2021-24476.1
  • Hercules, California, United States

Bio-Rad’s “Global Product Support Engineers” are responsible for providing high level technical product support for new and current Life Science Group products. Primary focus is product support which includes, emphasis on product quality improvement, corrective and preventive action, writing service manuals and service advisories, and continuous improvement of assigned product lines. Excellent technical writing skills are essential to this position. Other tasks include providing service training, support for new product development, phone and e-mail support to field service and service subsidiaries including problem escalation and resolution, creating documentation for service parts and tools. Interaction with R&D, Tech Support, Manufacturing, Regulatory, Quality Management, Field Service and Bio-Rad Service Subsidiaries.


  • Perform, follow investigation escalated by CTS or Service, special focus on methods using equipments iQ-Check and TeSeE ranges.
  • Global Product support; E-mail and phone support, on-site support for problem escalation.
  • Identify product quality improvements, coordinating corrective and preventive action, and continuous improvement with appropriate manufacturing and R&D groups.
  • Writing service manuals and service advisories.
  • Product and quality meetings.
  • Create and enter service documentation (parts, tools, service support documentation).
  • New product development support (meetings, developing service plans, serviceability reports).
  • Technical service training (domestic and international).
  • Product performance, failure, and improvement analysis, improvement recommendations and implementation.


  • BS in Engineering field, or equivalent education and industry experience.
  • Industry experience in Food Microbiology and/or Molecular Biology is a plus.
  • Experience with Hamilton automation systems is a plus.
  • 5 years’ experience in engineering, manufacturing and/or field service support environment servicing and troubleshooting complex electro-mechanical, fluidic and optical instrumentation.
  • Experience in technical writing.
  • Experience in working in an ISO quality system environment.
  • Multiple years’ experience servicing complex, computer controlled electro-mechanical instruments or systems.
  • Technical training experience to small groups or one-on-one.
  • Availability to travel domestically and internationally up to 50% of the time. 


Vaccination Requirement: 
Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

About Bio-Rad:


Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.


Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.


EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age


Agency Non-Solicitation: 


Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

More About Us

Couldn't find the role you were looking for?

Not You?

Thank you

Apply Now 

Alert me about jobs like this

Not You?

Thank you

Meet a Bio-Radian

Hear what it's like to work at Bio-Rad.


“Cutting Edge Bio-Tech Company”

Senior SEO & Onsite Search Manager (Former Employee) Hercules, CA

"Bio-Rad is staffed by some of the smartest people in the industry, and offers a very good balance of work life..."

Other People Viewed

Product Owner 2021-25685 Irvine California United States Irvine, California, United States Software Overview:The Quality Systems Division for Bio-Rad is a global leader providing a broad array of clinical diagnostics controls to ensure laboratory measurements are within standards. As part of this ecosystem, the division also provides a growing f...
Cloud Engineer 2021-25291.1 Texas United States Texas, United States IT The Cloud Architect is responsible for leading the creation of a technology framework and providing technical leadership in support of Bio-Rad’s initiatives in cloud computing and automation, with a focus on leading a large cloud migration project...
Scientist 2021-25367 Pleasanton California United States Pleasanton, California, United States Scientist At the Digital Biology Center (a division of Bio-Rad) we use microfluidic chips to generated nanoliter-sized droplets as reaction vessels to power an extremely precise digital nucleic acid measurement method (droplet digital PCR). Now that we've s...
Technical Associate V 2021-25522 Irvine California United States Irvine, California, United States Research & Development Overview:Become a Research and Development Tactical Team member tasked on a variety of New Product Development, Sustain and Departmental projects and special assignments, making significant contributions towards accomplishing strategic goals at Bi...
Product Support Scientist 2021-24776.1 Benicia California United States Benicia, California, United States Marketing Bio-Rad is seeking a Product Support Scientist. As part of a dynamic Product Support Team provide new and current product development, support, and technical training to internal and external customers that use Bio-Rad’s clinical immunology instru...
Project Coordinator 2021-25591 Redmond Washington United States Redmond, Washington, United States Project/Program Management Bio-Rad is seeking a Project Coordinator to join Global RA/QA PMO. The candidate should be a highly motivated and proactive leader who is passionate about actively managing project teams to achieve business goals. The primary responsibility of the...