Person, Clothing, Jewelry, Accessories, Necklace, Lab Coat, Coat, Glasses, Scientist, Shop

Global Service Operations Manager

Global Service Operations Manager

  • 2021-25702
  • Hercules, California, United States

Bio-Rad advances scientific discoveries that improve health care and advance the quality of human life. By providing life science and diagnostic products, services, consumables and reagents, Bio-Rad enables customers to gain the answers they require to improve the human condition. As the Global Service Operations Manager, we are looking for that unique individual that has a mixture of life science and/ or diagnostic knowledge, field service experience and a drive to improve global service processes and efficiency. In this new role you will be responsible for working closely with Bio-Rad's Global Field Service and Customer Technical Support teams to understand current operations and then design new state-of-the-art improvements via new process, tools or system updates to drive improvements. In this role you will make a huge impact on improving the daily work of Field Service Engineers and Customer Technical Service global teams.

Responsibilities

  • Work closely with regional service leaders to understand opportunities for improved efficiencies and productivity to drive an industry leading customer experience.
  • Develop a key understanding of day-today activities in regional service teams to understand current state operations.
  • Identify and design new processes, tools or systems that will help drive global service efficiency working with our Global Service Tools Specialist.
  • Implement service efficiency projects including; re-designing global service dispatching, improving installation coordination processes and field service processes.
  • Run project teams responsible for implementing the future states designed by you and the regional service leaders.
  • Use key Problem-Solving Processes to identify gaps in current service delivery methods.
  • Perform in-depth analysis with our Global Data Operations team to utilized data and KPIs to drive key improvements post project implementations.
  • Create relationships across the regional Field Service and Customer Technical Service Organizations.

Qualifications

  • Bachelors or Master Degree in a Science Related field.
  • Minimum 5+ years’ proven management experience leading field service, customer technical support teams.
  • Lean / Six-Sigma / Danaher Business Systems or Problem-Solving Process Skills preferred.
  • Deep Life Science and/or Diagnostic product and industry knowledge.
  • Experience working across multiple Field Service or Customer Technical Service roles.
  • Strong experience working with internal and external customers to understand current and future requirements.
  • Ability to partner and identify pain points and design possible resolutions.
  • Takes an open minded approach to current state assessments to identify best future state models.
  • Ability to take feedback and develop key solutions that will products that will create value and improving efficiency.
  • Displays strong ability to problem solve and generate buy-in to solutions.
  • Can develop relationships with commercial and service leaders at Director Levels.
  • Possesses a strong track record of collaboration and innovation.
  • Strong verbal and written communication skills across a global audience.
  • Must exhibit critical thinking, teamwork, creativity, planning, organization, and flexibility.

 

Vaccination Requirement:

 

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

 

About Bio-Rad:

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

Other People Viewed

Director, Maintenance Operations & Services and Capital Projects 2021-26164 Hercules California United States Hercules, California, United States Facilities/Real Estate We are recruiting for a Director, Maintenance Operations and Services and Capital Projects. This position has overall responsibility for the decision making, development, implementation and operation of the functions for Bio-Rad's Americas and Asi...
HR Representative - Temp - $1,500 Hiring Bonus 2021-26197 Hercules California United States Hercules, California, United States Administrative Provides support for day-to-day HR activities including recruitment - scheduling interviews for multiple manufacturing sites. Assist the Global Supply Chain HR group with adminstrative tasks - running reports, administration of routing requisition...
Maintenance Technician II 2021-26120 Hercules California United States Hercules, California, United States Maintenance This is a maintenance position to support operations involving Reactors, pumps, mixing vessels, agitators, transfer systems, fill line operations and maintain utilities (boilers, air compressors, purified water systems, electrical, etc.) that supp...
Chemical Process Operator II 2021-26126 Richmond California United States Richmond, California, United States Manufacturing/Production Responsible for all chemical/biological mixing, processing, and packaging operations within the production area.This includes the transferring of products through various process and storage areas.Responsibilities Weighs, measures, prepares, and m...
Production Assembler 2021-26167 Hercules California United States Hercules, California, United States Manufacturing/Production Bio-Rad is looking for a Production Assembler that executes a variety of tasks that includes receipt and verification of materials, calibration and operation of equipment, dispensing or packaging dry and/ or wet products, capping and torqueing of ...
Material Handler 2021-26104 Hercules California United States Hercules, California, United States Warehouse/Distribution Performs a variety of routine, repetitive, physical and administrative tasks in a warehouse involving one or more of the following: receiving, putting away, storing, staging, kitting, picking, packing and shipping of materials, parts, supplies, eq...

Apply Now

Alert me about jobs like this

Not You?

Thank you

Meet a Bio-Radian

Hear from a Bio-Rad employee.

5_stars.png

“Great place to work”

Strategic Account Executive (Current Employee) Hercules, CA

"Bio-Rad has a great culture! I have loved working here. The people are top-notch, respectful, collaborative, and well-intentioned. Good company run by good people!"

More About Us

Couldn't find the role you were looking for?

Not You?

Thank you

Apply Now

Alert me about jobs like this

Not You?

Thank you