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Lead User Experience Researcher

Lead User Experience Researcher

  • 2022-28666
  • Irvine, California, United States

This position is eligible for a $5,000 Hiring Bonus

 

The Quality Systems Division for Bio-Rad is a global leader in providing a broad array of clinical diagnostic controls to ensure laboratory measurements are within standards, enabling labs to provide accurate medical test results to physicians and patients. As part of this ecosystem, the division also provides a growing family of software applications that help clinical laboratories worldwide to track their performance and support their efforts in accreditation. Laboratory technicians use this software to check the accuracy of their test results through internal statistical analysis and external comparison against peer results of laboratories throughout the world. The real-world impact of this software is to help doctors accurately diagnose patient problems and provide the proper treatment, saving lives and improving the quality of life for millions.

 

We’re looking for a passionate Lead User Experience Researcher with a user-centric mindset to manage user research for our world-class Unity data management application used globally by healthcare professionals. Through quality user research insights, interviews, surveys, and mixed methods studies you will collect, synthesize, and reports on new customer learnings to help set strategy and achieve outstanding usability and user experience. You will partner with UX design, software engineering, product management, and marketing to address key moments in the customer journey and deliver exceptional customer experience. 

 

This position is located in Southern California and is eligible for a hybrid/flex schedule.

Responsibilities

  • Lead & develop thoughtful user-centered solutions to improve the user experience for critical user pain points and opportunities to increase efficiency and usability for cloud-based software applications and websites
  • Develop low fidelity wireframes, research plans, field guides, recruit participants, research moderation, and report creation across the product lifecycle from early-stage design and product definition activities to post-release assessment
  • Map out customer journey experience, user personas, and use cases to transform insights into actionable deliverables
  • Lead and facilitate workshops to brainstorm and find creative solutions to address key moments in the customer journey and deliver an exceptional user experience
  • Collaborate with cross-functional global teams, UX designers, product managers, product owners, engineering, and other internal organizations in UX ideation and innovation, ensuring work aligns with the company’s mission and strategic initiatives

Qualifications

  • 5+ years of experience in leading UX research related to cloud software, web, and e-commerce in the tech industry
  • 25% Travel required within the US as well as Outside the US during the year
  • Proven success in delivering A+ customer experience and engagement programs in technology, pharma, biotechnology, B2B industry
  • More than 1 year Experience working with agile software delivery framework
  • BA/BS or higher ideally in Human-Centered Design, Human Factors, Human-Computer Interaction, Cognitive Science, or other disciplines
  • Experience in conducting usability testing, concept testing, surveys, field research, user research, UX audits, and competitive analysis
  • User research experience in qualitative, quantitative and mixed methods
  • Experience in mapping customer journeys and user personas
  • Strong collaborative, analytical, problem-solving, and critical thinking skills
  • Strong written and verbal communication skills
  • UX design experience a plus
  • Experience in UX designs related to cloud software, web, and e-commerce
  • Experience in Figma, Sketch, InVision, or similar
  • Experience working with agile software delivery framework is a plus

 

Vaccination Requirement:

 

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad has a mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. New hires will be asked to upload their vaccination card into our electronic database hosted by ClearPass, who specializes in securing electronic medical information, within 3 days of their start date. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

 

About Bio-Rad:

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results. 

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age Employer

 

To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.  #LI-CH1

 

 

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