Product Support Engineers support external and internal customers by investigating escalated customer complaints and manufacturing issues, summarizing findings in reports and communicating findings via Salesforce and SAP. Extended special testing or projects may be required to determine root cause product malfunctions and manufacturing defects. Emphasis on product quality improvement, corrective and preventive action, writing and editing technical manuals and service advisories, and continuous improvement of assigned product lines. Excellent technical writing and analytical skills are essential to this position. Other tasks include providing service training, support for new product development, and phone and e-mail support to the Technical Support group, Field Service and customers. Close interaction with R&D, Tech Support, Manufacturing, Regulatory, Quality Management, Field Service and Bio-Rad Subsidiaries.
Additional responsibilities include: ensuring timely maintenance and QC of PS Lab equipment; testing and tracking product stability; monitoring Product Support Email and SFDC for escalated complaints or requests for information; leading or participating in cross functional groups; and ensuring communication to suppliers for product problem resolution. Performing and tracking proficiency testing and communicating with proficiency survey suppliers to update manufacturer information and resolve survey issues. Initiate and complete Product Qualification (PQ) and Evaluation studies. Initiate Quality Notifications (QN) and complete QN tasks as assigned in SAP.
- BS in a related science such as Biology, Chemistry or Medical Technology.
- Two or more years experience or an equivalent combination of education and experience in a clinical laboratory environment.
- Experience performing Enzyme Immunoassays (EIA).
- Experience with troubleshooting assay and equipment failures strongly desired.
- Experience with or knowledge of Bio-Rad clinical assays and equipment preferred.
- In-depth knowledge of Microsoft Office applications including Excel, Word, Power Point, and Access.
- Ability to communicate and work effectively with customers, manufacturers, and other operational groups both verbally and in written form.
- Additonal desired skills include attention to detail and accuracy, knowledge of Power BI, Access, SAP, Minitab, Salesforce, advanced Excel including Power Query, and Power Pivot, technical writing and statistical analysis.
Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-PG1
|Software Business Analyst III||2022-29715||Hercules||California||United States||Hercules, California, United States||Software||Work with marketing and other stakeholders to perform tasks associated with software requirement elicitation, analysis, and documentation for a range of medical device projects. Work closely with software developers, software quality assurance, re...|
|Staff Electrical Engineer||2022-29753||Hercules||California||United States||Hercules, California, United States||Engineering||Bio-Rad Clinical Diagnostics Group (CDG) is one of the leading global providers of tests for infectious and autoimmune disease screening, diabetes screening and monitoring, blood grouping as well as a range of reagents and software for laboratory ...|
|Account Manager I||2022-27998.1||Missouri||United States||Missouri, United States||Sales||This Account Manager I role responsible for Bio-Rad Account Manager portfolio sales and growth in the St. Louis, MO area. Consultative, technical sales role, covering the following states: MO, KS, NE. Responsible for 50% travel throughout territor...|
|IT Manager II- RTR GL & Finance - $10,000 Hiring Bonus||2022-29809||Hercules||California||United States||Hercules, California, United States||IT||Bio-Rad is looking for IT Manager (SAP Finance Integration, FI, Month-end Close and GL) to support our global organization. As part of the Global ERP team, this position will lead implement and stabilize the SAP ERP system, focusing on SAP Financ...|
|Scientist III - Lifecycle Management - $5,000 Hiring Bonus||2022-29500||Hercules||California||United States||Hercules, California, United States||Scientist||This is an opportunity to join the newly formed Life Cycle Management team in Global Supply Chain. This dynamic role will interface with all functional groups tied to launching new products and resolving high complexity sustaining issues. This ...|
|Material Handler - Temp||2022-27131.D.2||Richmond||California||United States||Richmond, California, United States||Warehouse/Distribution||The Material Handler position will include a variety of warehousing tasks and operational functions. Picking orders accurately, packing shipment neatly, working in cold room environments. Supporting all areas of operations as directed. Responsibi...|
Hear from a Bio-Rad employee.
Strategic Account Executive (Current Employee) Hercules, CA
"Bio-Rad has a great culture! I have loved working here. The people are top-notch, respectful, collaborative, and well-intentioned. Good company run by good people!"
Your Privacy Matters