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Sales Support Assistant II

Sales Support Assistant II

  • 2021-23717
  • Benicia, California, United States

Bio-Rad is looking for a Sales Support Assistant II. Process EDI, web, and Esker orders, Maintain Esker documents waiting to be processed.

Responsibilities

  • Process EDI and Esker orders promptly and thoroughly.
  • Review orders for accuracy and completeness.
  • Resolve customer complaints via phone and/or email.
  • Work with Customer Service Supervisors to ensure proper customer service is being delivered.
  • Work with other departments within the company as necessary.
  • Execute and analyze reports.
  • Maintain financial records by processing customer adjustments.
  • Continue to maintain strong product knowledge.

Qualifications

  • High School Graduate – some college preferred.     
  • Minimum 3-5 years Customer Service experience in a call center environment.
  • SAP or any ERP system and Sales Force.com experience would be preferred but not mandatory.
  • Experience working in a fast paced environment.
  • Able to work collaboratively across departments at various levels.
  • Positive attitude, Initiative/Self starter, Accuracy, and Attention to detail.

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

 

Agency Non-Solicitation: 

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

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