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Software Support II

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Software Support II

  • 2020-14560
  • Plano, Texas, United States

This role is responsible for handling inquires from the Software Support phone queue relative to the installation,

configuration, usage and maintenance of the QSD end-user software.

Responsibilities

The Software Support Representative handles all customer interactions relative to the installation, configuration,

usage and maintenance of the QSD end-user software and software systems. The scope of these responsibilities

include providing superior customer service, answering technical questions, investigating, documenting,

educating and providing information regarding implementation and functionality of all QSD end-user software

products.

Qualifications

Education: Minimum high school graduate. Some college, professional education or a college degree

preferred.

 

Experience: Minimum 1 year experience working in customer service for technical support or network

infrastructure/systems related experience. Experience in a call center along with applied experience within a

ticketing system is preferred.

 

Skills: The Software Support Representative will need strong verbal and written communication skills, as well

as proficient computer knowledge including Windows Operating Systems and installation of software products.

 

 

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