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Tech Sup Rep I

Tech Sup Rep I

  • 2020-12970
  • Irvine, California, United States

Responsible for providing technical support via phone and e-mail to external and internal customers, product support, R&D, marketing and sales group, selling units, distributors and other manufacturers for all QSD products. Includes familiarity with all QSD products, manage and analyze data, work with Customer Contact Report database, Unity/QCNet, and all other supporting programs.

Responsibilities

  • Troubleshoot, investigate, review, educate and provide information to internal and external customers and manufacturers.
  • Document customer complaint in Customer Contact Report or equivalent database.
  • Monthly and quarterly review and trending of assigned products.
  • Communicate problems and opportunities for product improvement to internal staff and management. Initiate an investigation when a quality issue is identified.
  • Provide suggestion and recommendation to improve department’s productivity and efficiency.
  • Complete performance indicators and objectives satisfactory and promptly.
  • Achieve acceptable performance for Bio-Rad competencies including Collaboration, Teamwork, Customer Focus, Focus on Results, Innovation and Initiative.
  • Continue personal development by attending seminars or science courses, communication skills and/or management. Attend in-service, training, department, Town Hall and All Hands meetings.
  • Handle administrative duties (i.e. filing, copying, faxing, inventory, ordering, auditing) if required.

Qualifications

Bachelor or Associate degree, or Equivalent Working Experience in a related life science or technical discipline. Requires a basic foundation theory and demonstrated ability to apply and communicate practical scientific/technical knowledge. Requires basic knowledge of PC-based computer use and Microsoft Office or similar software programs. 1-2 years working experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry). Experience in a Call Center (Customer Service or Technical Services) is a plus.

 

About Bio-Rad:

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the health-care industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results. 

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age Employer

 

To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

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