Responsible for providing technical support via phone and e-mail to external and internal customers, product support, R&D, marketing and sales group, selling units, distributors and other manufacturers for all QSD products. Includes familiarity with all QSD products, manage and analyze data, work with Customer Contact Report database, Unity/QCNet, and all other supporting programs.
Bachelor or Associate degree, or Equivalent Working Experience in a related life science or technical discipline. Requires a basic foundation theory and demonstrated ability to apply and communicate practical scientific/technical knowledge. Requires basic knowledge of PC-based computer use and Microsoft Office or similar software programs. 1-2 years working experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry). Experience in a Call Center (Customer Services or Technical Services) is a plus.
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the health-care industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age Employer
To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
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Marcos talks about his journey at Bio-Rad.
Marketing Communications Specialist II (Current Employee) Hercules, CA
"Bio-Rad is continuously working to improve the work/life balance of it's employees. There is restructuring going on at the top levels in management and as a result I believe Bio-Rad will move into the more progressive styles and trends similar companies employ today."
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