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Tech Sup Rep II

Tech Sup Rep II

  • 2022-29005
  • Irvine, California, United States

Responsible for providing technical support via phone and e-mail to external and internal customers, product support, R&D, marketing and sales group, selling units, distributors and other manufacturers for all QSD and EDX products. Includes familiarity with all QSD and EDX products, manage and analyze data, work with Salesforce CRM database, SAP ERP system, Unity/QCNet, and all other supporting tools and programs.

 

This position is eligible for a hybrid/flexible schedule allowing remote work when not required in the office.

Responsibilities

  • Troubleshoot, investigate, review, educate and provide information to internal and external customers and manufacturers.
  • Document customer complaint in Salesforce CRM database.
  • Monthly and quarterly review and trending of assigned prodcuts.
  • Communicate problems and opportunities for product improvement to internal staff and management. Initiate an investigation when a qualiyt issue is identified.
  • Provide suggestion and recommendation to improve department’s productivity and efficiency.
  • Complete performance indicators and objectives satisfacory and promptly.
  • Achieve acceptable performance for Bio-Rad competencies including Collaboration, Teamwork, Customer Focus, Focus on Results, Innovation and Initive.
  • Continue personal development by attending seminars or sciene courses, communication skills and/or management. Attend in-service, training, department, Town Hall and All Hands meetings.
  • Provide work leadership and particiapte in the training and development of lower-level personnel when is necessary. Handle administrative duties (i.e. filing, copying, faxing, inventory, ordering, auditing) if required.

 

Qualifications

  • Bachelor or Associate degree, or Equivalent Working Experience in a related Life Science or technical discipline.
  • Requires a basic foundation theory and demonstrated ability to apply and communicate practical scientific/technical knowledge.
  • Requires basic knowledge of PC-based computer use and Microsoft Office or similar software programs.
  • 2+ years working experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry), preferred.
  • Experience in a Call Center (Customer Service or Technical Service) is a plus.

Vaccination Requirement: 

 

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad has a mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. New hires will be asked to upload their vaccination card into our electronic database hosted by ClearPass, who specializes in securing electronic medical information, within 3 days of their start date. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

 

About Bio-Rad: 

 

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives. 

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.  

 

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age Employer 

 

To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 

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