Field Service Eng, Japan

Overview:

As Field Service Engineer, you will be executing all service activities on the installed technical equipment (related to clinical diagnostic business segment) across customers, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. Your role is essential in ensuring our customers receive the best service and support, as well as product training & escalation of more complex issues. This will be a field-based role requiring extensive travel for the customers around assigned area (Tokyo metropolitan area and Kanto-Koshinetsu area) and might include 24X7 on some occasions.

How You’ll Make an Impact:

• Installing, maintaining, diagnosing, and emergency repairs of Bio-Rad equipment at customer sites
• Maximizing equipment performance and customer satisfaction in accordance with Bio-Rad guidelines
• Working with the sales and wider customer support team to keep up to date with workloads & business requirements
• Provide training to customers and stay up to date on our product offerings

What You Bring: 

• At least 3 years’ experience in an on-site Field Service Engineering role or equivalent (Preferable: Medical device experience)
• Basic knowledge of electrical and electronic engineering (equivalent to technical high school level).
• Fundamental technical understanding for mechanical operating principles
• Customer facing experience
• Language: English Basic level & Japanese native level
• Strong IT & networking knowledge
• Up to date computer knowledge including MS office
• Japanese Driver License
• Education: Technical High School, Institute of Technology College, Junior College, University Degree or equivalent

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. We provide the competitive benefits such as Employee Assistance Program. As the noteworthy, the retirement age is 65 based on performance without the employment status changes like the reguler to the yearly contract on and after 60 seen in the local market

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. 

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