Head, Person, Face, Adult, Female, Woman, Male, Man, Happy, Laptop

취업 지원자를 위한 중요 알림!
Bio-Rad는 지원자로부터 정보를 얻기 위해 Bio-Rad 채용 담당자로 가장한 개인에 대한 보고를 받았습니다. Bio-Rad는 이러한 채용 관행을 엄격하게 준수한다는 점에 유의하십시오.

Field Service Eng I

  • 2024-35389
  • Seoul, South Korea
  • 영업 및 마케팅
  • 필드

The principal job function of the Field Service Engineer (FSE) is to provide after-sales field technical service support for Bio-Rad’s Laboratory Systems/Equipment. He/She will be the first line technical service support to our customers.  His/Her responsibilities include, but not exclusive and effectively the area of responsibilities will be set by the market needs and focus, manage service helpline, provide tele-problem troubleshooting, coordinate in-house technical service, render technical assistance in repair and QC, maintain good service workflow, organize service inventory, ensure traceable service documentation and etc.  

 

 How You’ll Make an Impact:

  • Diagnose technical problem, with the use of troubleshooting flowcharts and error code. 
  • Update of service calls into Service database 
  • Work closely with Customer Technical Support (CTS), Field Application Specialist (FAS) and other Field Service Engineer (FSE) to address, track, execute and proper closure of service requests. 
  • Prompt and pro-actively provides timely feedback to service requestor; ensure timely closure of service request. 
  • Work closely customer service/logistic staff to ensure daily requests are met and in accordance to QC procedure. 
  • Maintain the QC document in the system.  
  • Perform instrument QC, validation, calibration.  
  • Perform in-house repair. 
  • Reconditioning of field returned instruments Ensure all service tools are calibrated on time. 
  • Adhering to the tracking process of the movement of tools. 
  • Ensure tidiness of workplace. 
  •  Join the roster with other Field Service Engineer (FSE) to support out of office hour call standby. 
  • Attend site visit during out of hour’s duty week if it needed.  
  • Service Documentation
  • Customer Relation Management 
  • Technical Service Handling Capability

  What You Bring: 

  • Bachelor degree in Electronics/Mechanical/Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation). 
  • More than 7years'+ experience in a relevant position, preferably from Diagnostic Medical, Life Science devices.  
  • Able to work independently and pro-actively provide feedback. 
  • Technical knowledge in electronics troubleshooting. 
  • Excellent customer handling skills in person and over the phone. 
  • Maintain balanced approach under stressed situations. 
  • Good organization and documentation skills. 
  • Excellent technical analysis and problem solving skills. 
  • Native Korean, Preferred English Skill  

Who We Are:  For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:  Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

#LI-HM2

Legal Entity: (KOR_3009)Bio-Rad Korea Ltd

다른 사람들이 본

Tech Assoc V - Temporary 필수(현장) 3 - Mid-Level 2024-35431 Pleasanton California United States Pleasanton, California, United States Engineering The Engineering Technician plays a crucial role in the laboratory setting, supporting scientists and engineers in various aspects of biotechnology research and development. Their scope of work typically includes (but not limited) the following ta...
Quality Engineer II - Temporary 잡종 3 - Mid-Level 2024-35466 Irvine California United States Irvine, California, United States Engineering As part of the global PSUR Reporting Team, the candidate will be facilitating business data collection and reporting efforts and generating periodic product PSUR / post market surveillance reports. This includes regular interactions with area subj...
Technischer Mitarbeiter Labor (w,m,d) Schwerpunkt Sterilisation 필수(현장) 2 - Entry Level 2024-35351 Neuried Germany Neuried, Germany Research & Development Wir suchen zum nächstmöglichen Zeitpunkt für unseren neuen Standort in Neuried, bei München unbefristet in Vollzeit einen Technischen Mitarbeiter Labor - Schwerpunkt Sterilisation (w/m/d). Die Bio-Rad AbD Serotec GmbH ist ein Unternehmen im Bereic...
Admin Associate II (1 Yr Contract) 필수(현장) 2 - Entry Level 2024-35416 Singapore Singapore Singapore Administrative / Operations You will provide general office administration support with a variety of clerical activities and related tasks, including but not limited to answering phone calls, referring inquiries, receiving visitors, maintains office security by following pro...
Supplier Quality Engineer I 잡종 3 - Mid-Level 2024-35367 Woodinville Washington United States Woodinville, Washington, United States 공급망 As a Bio-Rad Supplier Quality Engineer I,you will support the management of supplier quality systems, conduct audits on supplier performance, and contribute to ongoing improvement initiatives. You will work collaboratively with cross-functional te...
Mailroom Courier - Temporary 필수(현장) 2 - Entry Level 2024-35240 Hercules California United States Hercules, California, United States Real Estate/Facilities Picks up and delivers mail and packages between post office, company buildings and inter-office buildings.  Also, assist in Shipping/Receiving functions.   How You'll Make An Impact: Prepares outgoing mail, weighing, calculating postage and po...

지금 신청하세요

이와 같은 채용 정보에 대해 알려주세요.

너 말고?

감사합니다

바이오라디안을 만나보세요

Bio-Rad 직원의 이야기를 들어보세요.

5 Star Review

“Exceptional”

Regional Sales Manager (Current Employee)

"Management, employees, C-Level, Marketing, Ops are all solid and communicate regularly. Employee driven, clear vision and mission."

Full Review

Didn’t find the job you were looking for?

Join our talent network! Receive job alerts, quarterly newsletters and other helpful information from Bio-Rad. You may opt out at any time.

너 말고?

감사합니다