¡ALERTA IMPORTANTE PARA SOLICITANTES DE EMPLEO!
Bio-Rad ha recibido informes de personas que se hacen pasar por reclutadores de Bio-Rad para obtener información de los solicitantes. Tenga en cuenta que Bio-Rad cumple estrictamente estas prácticas de contratación .

Service Mgr

  • 2025-36369
  • 104124, Kowloon, Hong Kong
  • Investigación y desarrollo
  • Campo

The Service Manager is responsible for:

  • Ensuring that the highest standard of Technical Service is maintained and improved on throughout the Hong Kong and Macau Region.
  • Lead and manage the service operations, to meet organizational, financial and management objectives.Meet the objectives set out in the Bio-Rad Mission and Quality Statement
  • Develop tools and processes to meet the needs and exceed expectations of our external and internal customers.

 

How You’ll Make an Impact:

 

       Leadership

  • Manage the Hong Kong region Service business and individual performance.
  • Lead, motivate and empower the service team to meet agreed annual targets and objectives, ensuring
  • service team have the appropriate competencies to perform their tasks effectively.
  • Ensure that all Service Engineers are competent to repair equipment through training and updates on technical information.
  • Prepare Individual Development plan for all staff and ensure an effective succession plan is in place.
  • Promote and adopt new strategies for innovation, cost reduction and performance excellence.
  • Establish and maintain effective communication throughout the Pacific Rim team.   

      Financial and Inventory

  • Prepare and manage budget & expense plan.
  • Ensure plan for Service Sales and contribution margins are achieved based on given yearly targets.
  • Review and maintain correct inventory of spare parts to reflect demand. Ensure inventory accuracy is maintained across region. 

       Operations and Quality

  • Manage Service processes for PM, QC, Parts and mandatory upgrades to comply with USFDA and Regional Regulatory Authority audit requirements and Hong Kong Quality Management System.
  • Establish and monitor SLA’s with key accounts and review KPI’s with key stake holders
  • Ensure timely dispatch and completion of Work Orders in SMax,
  • FSE response (within specified SLA)
  • Work orders completion (labor /parts) by engineers within 7 working days.
  • Complete billing reviews of all completed work orders.
  • Ensure invoicing in SAP system monthly.
  • Ensure all measurement Tools used by Engineers are calibrated by accredited organizations. Tools out of calibration date must be removed and put into a quarantine location.
  • Establish Training / Skill matrix of engineers, develop systematic plan to improve competencies and prepare plan to fill gaps in training.
  • Manage open & escalated Work Orders on a weekly basis.
  • Establish and maintain detailed PM schedule and install procedures to ensure consistent quality.
  • Ensure all Service contracts, Entitlements, PM Schedule are maintained in the SMax system.
  • Commit to and ensure that all staff adhere to the Bio-Rad quality manual and ISO procedures and meet audit requirements.

       Field Service

  • Visit customers for repair and maintenance services of Key products.
  • Attend Service training for specialist products and provide field support to engineers in technical troubleshooting.
  • Establish a communication framework whereby issues dealt with by the TSG are fed back to other stakeholders.

 What You Bring:

  • Applicable business or science qualification and / or equivalent experience
  • Exposure to and /or experience in Bio-Medical, Life Science and /or Clinical Diagnostics’ Industry
  • Minimum of 5 years’ experience in leading a team of Field Service Engineers and/or management of a small business unit.
  • Excellent spoken and written English.
  • Excellent interpersonal and communication skills
  • Proven customer relationship skills and problem-solving ability.
  • Demonstrated initiative with strong and proactive approach to getting things done, results orientated.
  • Conflict resolution skills and strong team orientation
  • Effective time management, prioritizing, planning, and organizing skills.
  • High level of skills in computer literacy and software usage (SFDC)

 

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

 

 Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 #LI-PL1

Legal Entity: (HKG_3015)Hong Kong Branch of Bio-Rad Pacific Limited

 

 

Otras personas vieron

Supply Planner - Temporary Híbrido Nivel medio 2025-37059 Irvine California United States Irvine, California, United States Cadena de suministro Align supply and demand, manages constraints, and ensures product flow from global manufacturing and OEM partners into Bio-Rad’s distribution network. Manage and optimize our inventory investment and cycle time to meet our customer’s expectations ...
Scientist Híbrido Nivel medio 2025-36925 MARNES-LA-COQUETTE France MARNES-LA-COQUETTE, France Investigación y desarrollo Saber Bio (une société Bio-Rad) est à la recherche d'un.e Chargé.e d’études R&D, spécialisé.e dans le développement et la mise en œuvre de tests cellulaires basés sur l’immunologie. Dans ce rôle basé à Marnes la Coquette, vous participerez activem...
Customer Service Representative - Order Management - German Speaking Híbrido Nivel de entrada 2025-37058 Budapest Hungary Budapest, Hungary Ventas y marketing In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and ...
Maintenance Technician II Esencial (en sitio) Nivel medio 2025-37019 Richmond California United States Richmond, California, United States Bienes Raíces/Instalaciones Bio-Rad is looking for a Maintenance Technician II to support the manufacturing plant that produces process chromatography resins, liquid buffers, monomer solutions, oils, and other specialized life science products. The individual will be part of...
Software Developer IV Non-IT Híbrido Nivel superior / Gerente 2025-36902 Pleasanton California United States Pleasanton, California, United States Investigación y desarrollo Bio-Rad Laboratories is seeking a Software Architect to join our Life Sciences Group, where we design innovative digital solutions that power scientific discovery and improve human health. In this role, you will apply your deep technical expertise...
Consumables Sustaining Engineer Híbrido Nivel superior / Gerente 2025-36985 Pleasanton California United States Pleasanton, California, United States Ingeniería Bio-Rad is looking for a Consumables Sustaining Engineer to join the Life Science Grouop of Bio-Rad based in Pleasanton, CA. You will be part of a multidisciplinary team focused on developing innovative products using our core partitioning technol...
Software Developer Bio-Informatics (f,m,d) Híbrido Nivel de entrada 2025-36973 Neuried Germany Neuried, Germany Investigación y desarrollo Bio-Rad is seeking a Software Developer (f,m,d) Bio-Informatics for our Site in Neuried, greater area of Munich. How you will make an impact: Support, administration and configuration of a cloud-based laboratory information and management syste...
Maintenance Technician OMA Esencial (en sitio) Nivel superior / Gerente 2025-36899 Cressier Fribourg Switzerland Cressier, Fribourg, Switzerland Producción / Manufactura Bio-Rad à Cressier recherche aujourd'hui un Technicien de maintenance (m/f) - 100%. Au sein de notre site de production, vous intégrez l’équipe maintenance et êtes en charge de la maintenance, du réglage et de l’optimisation des machines automat...
Manufacturing Documentation Specialist II Esencial (en sitio) Nivel medio 2025-37017 Hercules California United States Hercules, California, United States Producción / Manufactura ***This position will require part-time work in Richmond, CA, in addition to working in Hercules, CA***  A typical day for the Manufacturing Documentation Specialist will consist of creating/revising production, QC, dispensing, and packaging proc...
RA Specialist I - Temporary Híbrido Nivel de entrada 2025-36940 Hercules California United States Hercules, California, United States Calidad y Regulación Provide regulatory support for IVD products with multiple product groups with clinical diagnostics.  Assembles low to medium complexity regulatory submissions to support world wide product registration.  IVDR Techical file maintenance and monitori...
Supply Assurance Buyer Hot Job Híbrido Nivel de entrada 2025-37050 Irvine California United States Irvine, California, United States Cadena de suministro As the Supply Assurance Buyer on our Global Supply Chain Team at Bio-Rad, you will be involved in ensuring that the materials and components required for production are available when needed, while maintaining a balance between inventory levels an...
Account Executive I Campo Nivel medio 2025-37057 Illinois United States Illinois, United States Ventas y marketing We are seeking a consultative and technically skilled Account Executive I to support Academic, Government, and non-profit accounts in the Chicago region. In this role, you will be responsible for prospecting, developing, and closing capital equipm...

Aplica ya

Me gustaría recibir futuras comunicaciones por correo electrónico de Bio-Rad.

¿No tú?

Gracias

Conozca un Bio-Rad

Escuche a un empleado de Bio-Rad.

5_estrellas.png

“¡Bio-Rad es Estupendo! ... "

Científico (empleado actual) Plano, TX

"...Al continuar con la misión de promover la ciencia y mejorar vidas, usted tiene la oportunidad de hacer contribuciones a productos que mejoran la vida en el planeta Tierra de manera significativa. Me encanta el entorno de trabajo en Plano y ser parte de un equipo que cumple."

¿No encontraste el trabajo que buscabas?

¡Únase a nuestra red de talentos! Reciba alertas de empleo, boletines trimestrales y otra información útil de Bio-Rad. Puede cancelar su suscripción en cualquier momento.

¿No tú?

Gracias por unirse a la red de talentos de Bio-Rad.