求職者重要提醒!
Bio-Rad 已收到有關個人冒充 Bio-Rad 招聘人員以獲取申請人資訊的報告。請注意,Bio-Rad 嚴格遵守這些招聘慣例

Service Mgr

  • 2025-36369
  • 104124, Kowloon, Hong Kong
  • 研究與開發
  • 外勤

The Service Manager is responsible for:

  • Ensuring that the highest standard of Technical Service is maintained and improved on throughout the Hong Kong and Macau Region.
  • Lead and manage the service operations, to meet organizational, financial and management objectives.Meet the objectives set out in the Bio-Rad Mission and Quality Statement
  • Develop tools and processes to meet the needs and exceed expectations of our external and internal customers.

 

How You’ll Make an Impact:

 

       Leadership

  • Manage the Hong Kong region Service business and individual performance.
  • Lead, motivate and empower the service team to meet agreed annual targets and objectives, ensuring
  • service team have the appropriate competencies to perform their tasks effectively.
  • Ensure that all Service Engineers are competent to repair equipment through training and updates on technical information.
  • Prepare Individual Development plan for all staff and ensure an effective succession plan is in place.
  • Promote and adopt new strategies for innovation, cost reduction and performance excellence.
  • Establish and maintain effective communication throughout the Pacific Rim team.   

      Financial and Inventory

  • Prepare and manage budget & expense plan.
  • Ensure plan for Service Sales and contribution margins are achieved based on given yearly targets.
  • Review and maintain correct inventory of spare parts to reflect demand. Ensure inventory accuracy is maintained across region. 

       Operations and Quality

  • Manage Service processes for PM, QC, Parts and mandatory upgrades to comply with USFDA and Regional Regulatory Authority audit requirements and Hong Kong Quality Management System.
  • Establish and monitor SLA’s with key accounts and review KPI’s with key stake holders
  • Ensure timely dispatch and completion of Work Orders in SMax,
  • FSE response (within specified SLA)
  • Work orders completion (labor /parts) by engineers within 7 working days.
  • Complete billing reviews of all completed work orders.
  • Ensure invoicing in SAP system monthly.
  • Ensure all measurement Tools used by Engineers are calibrated by accredited organizations. Tools out of calibration date must be removed and put into a quarantine location.
  • Establish Training / Skill matrix of engineers, develop systematic plan to improve competencies and prepare plan to fill gaps in training.
  • Manage open & escalated Work Orders on a weekly basis.
  • Establish and maintain detailed PM schedule and install procedures to ensure consistent quality.
  • Ensure all Service contracts, Entitlements, PM Schedule are maintained in the SMax system.
  • Commit to and ensure that all staff adhere to the Bio-Rad quality manual and ISO procedures and meet audit requirements.

       Field Service

  • Visit customers for repair and maintenance services of Key products.
  • Attend Service training for specialist products and provide field support to engineers in technical troubleshooting.
  • Establish a communication framework whereby issues dealt with by the TSG are fed back to other stakeholders.

 What You Bring:

  • Applicable business or science qualification and / or equivalent experience
  • Exposure to and /or experience in Bio-Medical, Life Science and /or Clinical Diagnostics’ Industry
  • Minimum of 5 years’ experience in leading a team of Field Service Engineers and/or management of a small business unit.
  • Excellent spoken and written English.
  • Excellent interpersonal and communication skills
  • Proven customer relationship skills and problem-solving ability.
  • Demonstrated initiative with strong and proactive approach to getting things done, results orientated.
  • Conflict resolution skills and strong team orientation
  • Effective time management, prioritizing, planning, and organizing skills.
  • High level of skills in computer literacy and software usage (SFDC)

 

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

 

 Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

 

 #LI-PL1

Legal Entity: (HKG_3015)Hong Kong Branch of Bio-Rad Pacific Limited

 

 

其他人看過

Supply Planner - Temporary 混合 中層 2025-37059 Irvine California United States Irvine, California, United States 供應鏈 Align supply and demand, manages constraints, and ensures product flow from global manufacturing and OEM partners into Bio-Rad’s distribution network. Manage and optimize our inventory investment and cycle time to meet our customer’s expectations ...
Scientist 混合 中層 2025-36925 MARNES-LA-COQUETTE France MARNES-LA-COQUETTE, France 研究與開發 Saber Bio (une société Bio-Rad) est à la recherche d'un.e Chargé.e d’études R&D, spécialisé.e dans le développement et la mise en œuvre de tests cellulaires basés sur l’immunologie. Dans ce rôle basé à Marnes la Coquette, vous participerez activem...
Customer Service Representative - Order Management - German Speaking 混合 入門級 2025-37058 Budapest Hungary Budapest, Hungary 銷售和營銷 In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and ...
Maintenance Technician II 必備(現場) 中層 2025-37019 Richmond California United States Richmond, California, United States 房地產/設施 Bio-Rad is looking for a Maintenance Technician II to support the manufacturing plant that produces process chromatography resins, liquid buffers, monomer solutions, oils, and other specialized life science products. The individual will be part of...
Software Developer IV Non-IT 混合 高級/經理 2025-36902 Pleasanton California United States Pleasanton, California, United States 研究與開發 Apply your technical skills leading teams in our Life Sciences Group that are the responsible for designing, developing, and deploying applications that connect and control Bio-Rad life science research platforms using web technology. You will men...
Consumables Sustaining Engineer 混合 高級/經理 2025-36985 Pleasanton California United States Pleasanton, California, United States 工程 Bio-Rad is looking for a Consumables Sustaining Engineer to join the Life Science Grouop of Bio-Rad based in Pleasanton, CA. You will be part of a multidisciplinary team focused on developing innovative products using our core partitioning technol...
Software Developer Bio-Informatics (f,m,d) 混合 入門級 2025-36973 Neuried Germany Neuried, Germany 研究與開發 Bio-Rad is seeking a Software Developer (f,m,d) Bio-Informatics for our Site in Neuried, greater area of Munich. How you will make an impact: Support, administration and configuration of a cloud-based laboratory information and management syste...
Maintenance Technician OMA 必備(現場) 高級/經理 2025-36899 Cressier Fribourg Switzerland Cressier, Fribourg, Switzerland 製造/生產 Bio-Rad à Cressier recherche aujourd'hui un Technicien de maintenance (m/f) - 100%. Au sein de notre site de production, vous intégrez l’équipe maintenance et êtes en charge de la maintenance, du réglage et de l’optimisation des machines automat...
Manufacturing Documentation Specialist II 必備(現場) 中層 2025-37017 Hercules California United States Hercules, California, United States 製造/生產 ***This position will require part-time work in Richmond, CA, in addition to working in Hercules, CA***  A typical day for the Manufacturing Documentation Specialist will consist of creating/revising production, QC, dispensing, and packaging proc...
RA Specialist I - Temporary 混合 入門級 2025-36940 Hercules California United States Hercules, California, United States 品質與監管 Provide regulatory support for IVD products with multiple product groups with clinical diagnostics.  Assembles low to medium complexity regulatory submissions to support world wide product registration.  IVDR Techical file maintenance and monitori...
Supply Assurance Buyer Hot Job 混合 入門級 2025-37050 Irvine California United States Irvine, California, United States 供應鏈 As the Supply Assurance Buyer on our Global Supply Chain Team at Bio-Rad, you will be involved in ensuring that the materials and components required for production are available when needed, while maintaining a balance between inventory levels an...
Account Executive I 外勤 中層 2025-37057 Illinois United States Illinois, United States 銷售和營銷 We are seeking a consultative and technically skilled Account Executive I to support Academic, Government, and non-profit accounts in the Chicago region. In this role, you will be responsible for prospecting, developing, and closing capital equipm...

現在申請

我希望今後收到來自 Bio-Rad 的電子郵件通訊。

不是你?

謝謝

認識 Bio-Radian

聽聽 Bio-Rad 員工的說法

5_stars.png

「Bio-Rad 太棒了! ……”

科學家(現任員工)德州普萊諾

「......在繼續推動科學進步和改善生活的使命的過程中,您有機會以有意義的方式為改善地球生活的產品做出貢獻。我喜歡普萊諾的那種一起完成工作的工作氛圍並很高興成為是交付團隊的一份子。”

沒有找到您要找的工作?

加入我們的人才網絡!接收來自 Bio-Rad 的職位提醒、季度通訊和其他有用資訊。您可以隨時選擇退出。

不是你?

感謝您加入 Bio-Rad 的人才網絡。