Customer Service Supervisor - Channel Partner

Customer Service Supervisor - Channel Partner

Overview:

As our Customer Service Supervisor, you will lead and inspire a team of customer service representatives, ensuring swift resolution of escalated inquiries and accurate processing of distributor orders. Your advanced Excel skills will be essential for analyzing reports and identifying trends, while your fluency in English will ensure effective communication. You will collaborate with cross-functional teams to enhance processes and tackle complex issues independently, always aligning decisions with our company’s objectives. With proven experience in customer service and people management, exceptional communication skills, and familiarity with SAP or similar ERP systems, you will excel in this role.

How You’ll Make an Impact: 

• Lead, mentor, and inspire a team of customer service representatives (<7 headcounts).
• Handle escalated inquiries, complaints, and complex distributor issues for swift resolution.
• Oversee timely and accurate processing of distributor orders.
• Monitor and ensure responses to all customer service emails within 24 hours.
• Utilize advanced Excel skills to analyze reports and identify trends.
• Collaborate with cross-functional teams to enhance processes.
• Tackle complex issues independently and offer innovative solutions.
• Maintain a strategic outlook, considering the broader impact of decisions on our company's objectives.

What You Bring:  

• Proven experience in customer service or related roles with people management responsibilities.
• Fluency in English is mandatory.
• Advanced proficiency in Microsoft Excel for data analysis.
• Familiarity with SAP or similar ERP systems.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to collaborate effectively with various departments.
• Excellent organizational and time management skills.
• Demonstrated ability to lead and motivate a team.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:  

• Life and accident insurance,  
• Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge  
• Competitive salary and cafeteria  
• 100% commuting allowance for non Budapest residents  

• Annual bonus  
• Annual salary review  
• Marriage and childbirth allowance  
• School start allowance  
• Loyalty award  

• Employee Referral Program with remarkable referral bonus  
• All You Can Move contract possibility/gym facility discount  
• Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)