Product Support Engineer II

The Product Support Engineer II handles moderately complex technical issues, mentors junior engineers, analyzes recurring problems for improvements, and supports sustaining engineering projects. This role requires experience and proficiency in hardware and electronics troubleshooting, diagnostic tools, and ability to communicate and train service members. Operates with minimal supervision on problems of moderate scope.

• Resolve intermediate technical issues, including software bugs and configurations. 
• Mentor entry-level engineers on troubleshooting techniques. 
• Analyze recurring customer issues and propose enhancements. 
• Support sustaining engineering projects, such as product updates. 
• Conduct customer training sessions or webinars on product features. 
• Collaborate with QA teams to verify bug fixes. 
• Perform product stability studies and competitor comparisons. 
• Generate technical bulletins and assist in manual development.

How You’ll Make An Impact: 

• Monitor Product installation, performance and failure information. Identify Product Support improvement opportunities. Recommends remedial actions where appropriate. 
• Support projects instrument reliability, end of life and quality improvements. 
• Support New Product development projects and the commercialization of new products. 
• Identify product quality improvements, coordinating corrective and preventive action, and continuous improvement with appropriate business leadership, manufacturing, and R&D groups.

What You Bring:

• Education: Bachelor’s degree or equivalent in Electrical Engineering, Bio-Medical Engineering, Chemistry, Medical Technology Engineering, Computer Science, or another appropriate scientific discipline. 
• Work Experience: 2–4 years of experience in technical support, product engineering, or a related field. 
• Requires proficiency in resolving moderately complex situations requiring in-depth evaluations, troubleshooting hardware/software/firmware/assays, and experience in new product development in FDA or similar regulated environments.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more! 

Compensation: The estimated base salary range for this position is $91,500 to $137,300 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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