Customer Service Representative - Channel Partner

In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients mainly in the Middle East region and make sure their order processed with accuracy and provide excellent customer care in their queries. 

   

How You’ll Make an Impact: 

  

• Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting 
• Deal with customer calls and complaints effectively and professionally as per the service level agreement 
• Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion 
• Work collaboratively with Sales, Finance and other relevant internal stakeholders 

  

What You Bring:  

  

• Excellent communication skills in English (French and/or Arabic is a plus)
• Strong customer services experience within a fast paced, corporate environment 
• Experience in a customer facing role, including order processing 
• Good MS Office skills 
• Knowledge of SFDC and SAP desired 
• Accurate and fast data entry skills 
• Excellent telephone manner 
• Excellent organization and problem solving skills
• Excellent communication skills with cross-cultural and high-demand stakeholders

 

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

• Housing allowance
• Schooling allowance
• Car Allowance
• Employee Referral Program
• Annual return air ticket to your home country
• Hybrid working model - 3 days onsite in our Dubai office and 2 days home office opportunity

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes

 

#LI-Hybrid

Legal Entity: (ARE_2021)Bio-Rad Middle East FZ-LLC