Order Support Representative II

The Order Support Representative interfaces with customers, sales representatives, and other individuals via phone to handle several different pre-sales and post-sales service functions.

How You’ll Make An Impact: 

• Serves the inbound phone queue. 
• Helps promote and maintain a positive company image. 
• Plays a crucial role in removing friction from the customer experience and improving customer satisfaction and retention. 
• Assist customers with inquiries or concerns related to products or services. 
• Processes orders received via phone queue. 
• Research and resolve accounting, pricing, and shipping issues. 
• Monitor customer orders and keep customers informed of order status. 
• Escalates issues as appropriate. 
• Additional tasks, as assigned by Supervisor.

What You Bring:

• Education: High school diploma. Some college coursework is preferred. 
• Work Experience: 2+ years’ experience in Customer Service/Sales Support or similar environment. 
• People and Phone Skills. 
• High quality customer service skills. 
• Basic understanding of customer relationship management. 
• Accurate data entry, general computer skills, organizational skills. 
• Ability to quickly learn and comprehend product knowledge.
• Proficiency in Spanish or French communication is highly desirable.

Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S. or in Canada. 

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more! 

Compensation: The estimated annual salary for this position is $41,000 to $70,100 at the time of posting. This range is inclusive of all geographic locations within the United States*.  Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compenstion, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance. 

*Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated ranges. 

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-KD2