Field Service Engineer II

Bio-Rad is seeking a Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our Life Science instruments for customers within hospitals and laboratories based out of the Greater San Francisco Bay Area. As a Field Service Engineer, you may be asked to travel on short notice to help other team members within the Northwest region.

Whether a routine maintenance call or troubleshooting a problem and finding solutions, as our Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio-Rad’s success!

The person taking the Field Service Engineer role will spend the majority of their time in four key areas: Traveling between hospitals/labs based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Bio-Rad customers. Documenting service results in order to maintain accurate quality records. The environment and culture for this role is fast-paced and you’ll be constantly “on the go”. It requires the ability to solve complex problems while maintaining strong relationships with our customers.

How You Will Make an Impact:

• Perform repairs, upgrades, and preventative maintenance on Bio-Rad’s instruments, ensuring the quality performance of our instruments for customers who are working to advance the future of healthcare.
• Support and maintain the Bio-Rad instruments on which our customers rely on to make scientific breakthroughs helping to advance healthcare research and treatments.
• Build and sustain strong relationships allows you to anticipate and advocate for our customers needs.
• Adhere to FDA and GMP regulations and requirements with detailed record keeping and service documentation which helps protect Bio-Rad’s integrity and reputation in the industry.

What You Bring: 

• While the list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds and skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply!
• You will bring at least 3 years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment and an A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering (or a related field or military equivalent experience).
• Ability to read, understand and successfully follow medium to highly complex work instructions.
• Strong electro-mechanical troubleshooting skills.
• Strong computer skills and fundamental knowledge of computer networking.
• Strong customer relation and communication skills, both written and oral.
• Flexibility and enthusiasm for daily travel.
• Preferred skills to support your success: Hands on experience with Diagnostic or Life Science instruments.