Senior Customer Service Officer

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the SEA customers within the guidelines set by the company.

How You’ll Make an Impact:

• Handle inbound orders & enquiries (via phone calls, faxes and emails) from customers & channel partners
• Reply promptly to emails, and follow-up with internal work groups for enquiry closure
• Proactive and regular order status update & reconciliation with customers & channel partners
• Process customers' orders promptly and accurately
• Match customer orders against supporting documents (eg. quotations, emails etc)
• Ensure submission of orders to Logistics according to cut-off time
• Coordinate with Logistics for local deliveries and shipments
• Prompt billing of stock placement at customer’s premises
• Submit electronic invoices to some customers’ online portals
• Collaborate with supply chain team to ensure smooth flow of supplies.
• Work closely with logistics team to arrange timely delivery to customers
• Ensure accuracy and meet compliance regulatory for all orders
• Ensure compliance to export regulations & Incoterms
• Negotiate LC
• Maintain good documentation of customer orders, invoices & other relevant supporting documents
• Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.

What You Bring: 

• Bachelor Degree in Business Studies or Science
• At least 5 years customer service experience
• Experience in handling export shipment coordination & LC negotiation
• Working experience with SAP ERP system
• Pleasant and cheerful personality
• Sense of urgency in managing customer requirements
• Alert and detail-oriented, with good time management skills
• Excellent communication and interpersonal skills
• Excellent customer service and listening skills
• Ability to multi-task in a fast-paced work environment
• Ability to work independently and as a team member
• High level computer skills
• Excellent skills in balancing conflicting priorities
• Commitment to continuous improvement
• Able to communicate and written in English

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes

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