Nordic Service Manager

Are you passionate about delivering exceptional customer service and technical support while leading a dynamic team? Bio-Rad is looking for dedicated Nordic Service Manager to oversee and elevate our customer service and support activities in the Nordic region. In this role, you will have the opportunity to manage and inspire a talented team of Field Service Engineers, Service Administrators, and Customer Technical Support professionals.

As our Nordic Service Manager, you will play a pivotal role in implementing strategic and tactical service plans, ensuring the highest level of customer satisfaction and support.

This hybrid role, reporting to the Service Manager Nordics & CEE in Germany, includes up to two remote workdays per week and may require travel with overnight stays.

We will evaluate applications continuously and we welcome your application today! 

How You’ll Make an Impact:

• Ownership for driving the day-to-day Instrument Service, Customer Technical Support and workshop service operation for the Nordic countries.

• Building a strong interface between Local Service, Sales, and Finance staff across all four contries.

• Managing the delivery of customer satisfaction to both internal and external staff the former through agreed and documented SLA’s.

• Responsibility for delivering new ideas, initiatives and activities that drive standardization and improved effectiveness and efficiency for both the Business and the Customer.

• Key to the success of the role is the ability to maintain the identity of individual staff while establishing a single standardized EMEA way for instrument service and CTS.

What You Bring:

• A demonstrable service management experience, preferably within a medical devices company, along with strong financial and commercial understanding,

• a proven track record of success in programs associated with Staff and Instrument performance aligned to quantifiable measures,

• a track record of achieving change and turning words into action ideally with Finance indicators and Customer satisfaction measures,

• Strong communicator with an ability to influence effectively,

• an ability and willingness to challenge and lead change by example with a highly collaborative approach,

• Minimum of 5 years regional experience and knowledge of best local service practices and ways of working.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

• Life & Accident insurance
• Pension Scheme
• 30 days' vacation
• Salary toped up during parental leave 
• Employee Referral Program
• Company car
• Annual bonus
• Annual health check

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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