Product Support Engineer

Bio-Rad’s Product Support Engineers are responsible for providing high level technical product support for new and current Clinical Diagnostics and Life Science instruments and products. Primary responsibilities for this role include the development and delivery of technical training, escalation support and business support activities. Additional areas of responsibility include assignments addressing product quality improvement, corrective and preventive

action, service documentation development and revision, field service advisories and bulletins, participating in new product development and continuous improvement efforts for assigned products. Excellent technical writing skills are essential to this position. This role requires collaboration with Manufacturing, Supply Chain, Quality, Regulatory, Sales, Marketing, Field Service and Channel Partner/Distributor resources. This role will require 50% travel.

How You’ll Make An Impact:  

• Technical service training development, refinement and delivery. (Travel required for remote candidates to deliver domestic training).
• Product support; E-mail and phone support, on-site support of field service and manufacturing.
• Identify product quality issues, coordinating corrective and preventive actions with appropriate quality, manufacturing and R&D groups.
• Create and manage service documentation (parts, tools, service support documentation).
• Participate in new product development support (meetings, developing service plans, serviceability reports).
• Collaborate in product reliability improvements, service part failures, serviceability improvements, service performance analysis, solution identification and design change efforts focused on field performance improvements (MTTR, FTFR).

What You Bring: 

• Education: BS in engineering field, or equivalent education and industry experience.
• Work Experience: 5 years’ experience in engineering, manufacturing and/or field service support environment servicing and troubleshooting complex electro-mechanical, fluidic and optical instrumentation.
• 2 years’ experience developing technical documentation.
• 2 years’ experience in working in an ISO or FDA governed quality system environment.
• Multiple years’ experience servicing complex, computer controlled electro-mechanical instruments or systems.
• Technical training experience to small groups or one-on-one.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more! 

Compensation: The estimated base salary range for this position is $74,200 to $114,400 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.

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