Product Support Engineer II

This position will provide subject matter expert advice to internal customers supporting the systems of the Clinical Immunology Business of Clinical Diagnostics.

How You’ll Make An Impact: 

• Provide high-quality technical support for CDG instruments to international Field Service and Customer. 
• Technical Support groups. 
• Collaborate with subject matter experts to expedite solutions and meet customer expectations. 
• Actively participate in CAPA’s involving product quality and/or regulatory compliance issues. 
• Conduct investigations and develop mitigations and corrective actions. 
• Interact with R&D, Manufacturing, Marketing, RA/QA, QE, QC and other Bio-Rad sites as needed. 
• Actively participate on project teams for new products and changes to existing products. 
• Responsibilities include service requirements, support strategies, product testing, servicing procedures, technical documentation, spare parts, field service training and on-site support. 
• Create technical documentation including field bulletins, installation and service manuals, troubleshooting. guides and videos to support the field. 
• Provide global on-site support for escalated situations and business needs as required. 
• Teach service training courses in collaboration with international Field Service groups.

What You Bring: 

• Education: Bachelor’s degree or equivalent in Engineering, Technical Sciences or another appropriate scientific · discipline. 
• Work Experience: 5+ years' service/support experience with Clinical Diagnostics systems and related instrumentation. 
• Competency with instrument hardware, software, methods and assays 
• Experience working in a cGMP/QSR/ISO regulated industry is desirable. 
• Experience working with Bio-Rad CDG Instruments desirable 
• Strong problem solving and troubleshooting skills 
• Ability to resolve complex situations that require a logical, analytical and methodical approach. 
• Excellent interpersonal and communication skills. 
• Committed to customer satisfaction; quality focused; resourceful; able to work independently and in a team environment.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more! 

Compensation: The estimated base salary range for this position is $91,500 to $125,900 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.    #LI-PB1