Technical Support Specialist IV - Applications

As a Bio-Rad Technical Support Specialist (TSS)/ Trainer, each day of training is spent between our dedicated classroom and training laboratory, describing methodologies used by our platform, showing use of the platform, related reagents and consumables and working with software. Prior to actual training sessions of 3 to 5 days, the TSS will spend a day setting up the area for the class by ensuring instrument function and prepping exercises. When not performing training or other training related activities, you will be interacting with our customers, answering phone calls or emails, providing expert advice and troubleshooting directions to the caller to resolve their issue. All contact is documented following internal and USFDA guidelines. Complex issues may require you to dispatch a field Service engineer or escalate to our Product Support Team for additional advice and investigation.

How You’ll Make An Impact: 

• Ensure our instrument and software end users are appropriately trained.
• Provide expert advice to internal colleagues regarding our automation, reagents and processes.
• Ensure our training materials for internal and external customers meet the needs of the trainee and accomplish the goals of the training.
• Provide expert advice and troubleshooting directions to customers for resolving issues they report to our Technical Support Team.
• Provide support to the Technical Support Manager for product, process and staff topics.

What You Bring:

• Education: BSMT(ASCP) or equivalent, Specialist in Blood Bank (SBB) preferred.
• Work Experience: Minimum 5 years in a transfusion laboratory environment.
• Experience with IH automation including gel platforms.
• Experience with Bio-Rad Immunohematology automation and reagents preferred.
• Availability for after hours ( 8PM-6AM ET) On Call, approximately one week every 2 months. This will not coincide with training weeks.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more! 

Compensation: The estimated base salary range for this position is $105,000 to $144,500 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-JS1