Customer Service Representative

Customer Service Representative – Customer Relationship Management - Dutch-speaking

Overview: 

In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.   

How You’ll Make an Impact: 

• To be the primary contact for the Customers and for the Commercial Teams 
• Support Customers and Sales teams in the given region 
• Respond to Customer inquiries via phone and email and support the Sales Teams with their inquiries 
• Process operational customer complaints 

• Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure 

What You Bring:  

• Excellent communication skills in English AND Dutch
• Strong customer services experience within a fast paced, corporate environment  

• Experience in a customer facing role, including order processing  
• Good MS Office skills  
• Knowledge of SFDC and SAP desired  
• Accurate and fast data entry skills  
• Excellent telephone manner  

• Excellent organization skills  

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:  

• Life and accident insurance,  
• Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge  
• Competitive salary and cafeteria  
• 100% commuting allowance for non Budapest residents  

• Annual bonus  
• Annual salary review  
• Marriage and childbirth allowance  
• School start allowance  
• Loyalty award  

• Employee Referral Program with remarkable referral bonus  
• All You Can Move contract possibility/gym facility discount  
• Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)