IT Support Tech II

Bio-Rad is seeking an IT Tech Support II who will perform the following activities: providing 1st and 2nd level technical support to users, working on resolving hardware, software, Microsoft 365 and corporate application incidents. Diagnosing and solving complex technical problems, performing root cause analysis. Installing, configuring and maintaining equipment, mobile devices and local infrastructure. Working with the Service Desk, suppliers and global teams, ensuring governance, security and compliance.

 

How You Will Make an Impact 

• You will ensure the continuity of IT services, reduce downtime and increase end-user productivity.  

• You will actively resolve complex incidents, preventing recurrence through root cause analysis and structural improvements.  

• You will contribute to the stability and evolution of the IT infrastructure by participating in regional projects aligned with the corporate roadmap.  

• You will strengthen IT governance by ensuring compliance with internal policies, information security controls, and regulatory requirements.  

• You will enhance the end-user experience through high-quality support, clear documentation, and preventive actions. 

 

What We Expect You to Bring 

• 2 to 3 years of hands-on experience in corporate IT support environments, providing first- and second-level support. 

• Solid knowledge of Windows, Microsoft Office / Microsoft 365, hardware, peripherals, and basic networking concepts. 

• Strong technical analysis and advanced troubleshooting skills, with the ability to identify patterns in recurring incidents. 

• Experience with ITIL-based processes, including incident, change, and escalation management, with adherence to company policies and procedures. 

• Strong communication and interpersonal skills, with the ability to translate technical topics for non-technical users. 

• Intermediate English proficiency to interact with global teams and vendors. 

• A collaborative, organized profile with a strong sense of responsibility and focus on governance and internal customer satisfaction. 

 

Total Rewards Package 

At BioRad, we are driven by purpose and recognize that our employees are as well. That is why we offer a competitive and comprehensive Total Rewards program that delivers value, quality, and inclusion, meeting the diverse needs of our evolving workforce. BioRad’s robust offerings support the overall health, financial wellbeing, and lifecycle needs of our employees and their families. 

Benefits 

We are proud to offer a broad range of benefits, including competitive medical and dental coverage for you and your family, group life insurance, a modern and simplified mental health platform, extensive learning and development opportunities, educational benefits, wellness support, and more. 

Compensation 

Marketcompetitive compensation. 

Who We Are 

For over 70 years, BioRad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the world’s leading life science companies, we are a global leader in the development, manufacturing, and commercialization of highquality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently recognized as a Great Place to Work, BioRad offers a unique employee experience with collaborative teams around the world. Here, you are supported by leadership to build your career and empowered to drive meaningful change. 

EEO Statement 

BioRad is an Equal Opportunity / Affirmative Action Employer and welcomes applicants from all backgrounds. Candidates of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency NonSolicitation 

BioRad does not accept resumes from agencies unless the agency has been authorized by a BioRad Recruitment Representative. Please do not submit resumes unless authorized. BioRad will not pay any fees related to unsolicited resumes. 

 

Legal Entity: (BRA_1101)Bio-Rad Laboratorios Brasil Ltda