Svc Admin

Work as an assistant in Taiwan Service  team

How You’ll Make an Impact:

• to work closely with Field Service Engineers
• to prepare and provide contracts for preventive and maintenance services to customers
• to ensure service calls are logged and forwarded to the appropriate Engineers
• to ensure all service calls are handled on timely basis and without delay
• to log all service calls in detail such as down time, response time and time to have the service calls fixed
• to build and update customer data base file on timely basis
• to provide on timely basis to Service Supervisor reports on service information and status
• to schedule and advise Field Service Engineers to attend PM visits
• to log and up-keep the status of ICCR
• to inform and update Service Manager and sales department about the status of ICCR
• to ensure Extended Warranties are recorded and updated on timely basis
• to provide Service Supervisor and Sales departments reports for Extended Warranties
• to keep track of In-House repair jobs and ensure parts are ordered and status displayed on job cards
• to maintain accurate records on Service Manuals to ensure Service Manuals are organized properly
• to ensure Service Manuals are organized properly
• to maintain service area tidy, clean and organized
• to maintain accurate service spare parts inventory
• to ensure spare parts inventory are kept at minimum but sufficient level to meet the JIT principle
• to provide Engineers accurate monthly inventory reports
• to maintain accurate records and movement on tools and test equipment
• to maintain close and good relationship with customers
• to ensure that Bio-Rad commitment to customer satisfaction is achieved and constantly improved
• to ensure that the objectives of quality service and customer satisfaction are achieved
• to work closely with distributor’s service team in the region
• to ensure high level of liaison with other regions, Division Managers and Corporate
• to assist and perform other duties as required

 

What You Bring:

 

• Form 7, or Diploma in Secretarial Practice or Equivalent
• At least 2 year in secretarial or service field
• Good communication skill and positive thinking.
• Good oral and written English.
• Team work spirit.

 

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

 

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

 

We’re proud to offer up to 30 days annual leave   medical and accidental insurance. Fixed 13th month payment and variable pay are offered.

 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #L1-SL1

Legal Entity: (TWN_3016)Taiwan Branch of Bio-Rad Laboratories, Inc.