Field Service Engineer

We currently have an excellent opportunity for an experienced Field Service Engineer to join our New Zealand/Queensland team, based in Auckland.

As part of the NZ field service team, reporting to the Field Service Engineering Team Leader, you will be responsible for servicing all Bio-Rad Life Sciences (LSG) and Clinical Diagnostics (CDG) instruments at customer sites around New Zealand. An important component of this role is to provide front line technical and application support to internal / external stakeholders as well as assist in building customers’ confidence and networking with Bio-Rad. You may also be required to travel to Australia and other overseas locations to assist with service support, training or other duties.

How You’ll Make an Impact:

• Perform quality preventative maintenance and remedial repairs in the field and at our ‘back to base’ centre, across Bio-Rad’s range of LSG and CDG instruments.
• Ensure all service work is performed in a timely manner and to the satisfaction of the customer and the company.
• Be available to travel at short notice within New Zealand (and overseas when required).
• Maintain good customer relationships.
• Ensure that the Company achieves its customer satisfaction KPIs at all times.
• Meet territory service goals and objectives.
• Complete all Work Orders and all administrative duties diligently and in a timely manner.
• Ensure tools and test equipment are kept in a professional manner.
• Report any non-compliances or customer dissatisfaction promptly to the Technical Service Team Leader.
• Embrace the Bio-Rad quality philosophy.
• Performing other duties as required.

What You Bring: 

• Degree / Diploma in Engineering preferred (Electronic/Electrical/Biomedical)
• Minimum or 3-5 years’ experience in Life Science, Clinical Diagnostics or Biomedical service Industry
• Excellent spoken and written English
• Excellent interpersonal communication and proven customer relationship building skills
• Demonstrated initiative, good organisation and planning skills
• Strong team orientation
• Problem solving ability and results driven
• High level of skills in computer literacy and software usage
• Current drivers license valid in New Zealand.

If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including salary packaging options, extensive learning and development opportunities, education benefits, Employee Assistance Program for all employees and their immediate families and extra contributions and insurance offerings with KiwiSaver. 

EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. People with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorised by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorised to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. 

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