Customer Svc Rep IV

Customer Service Representative – EMEA Inventory Team (Maternity cover until October 2027)

Overview:    

To support Bio-Rad and our successful future growth, we are seeking a highly motivated and experienced individual to join our Customer Service team in Budapest. The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team. 

How You’ll Make an Impact: 

• Customer Service Support:
• Provide data, reports, and inventory analysis to assist direct and indirect customer service teams in order management and resolving customer issues.
• Communicate regularly with customer service teams to clean up orders.
• Coordination with Planning:
• Serve as the primary contact for the planning team, ensuring alignment between stock availability and customer demand.
• Collaborate with planning to coordinate stock allocation for priority orders and time-sensitive deliveries.
• SOP Writing and Documentation:
• Develop, write, and maintain Standard Operating Procedures (SOPs) for customer service.
• Ensure that SOPs are updated regularly to reflect changes in procedures and system updates.
• Train relevant teams on new or revised SOPs, ensuring compliance and consistency across the region.
• Project Involvement and System Testing:
• Participate in cross-functional projects related to system improvements, new process implementations, and inventory management.
• Actively engage in system testing and validation, ensuring that new systems or updates meet business requirements.
• Continuous Learning and Development:
• Lead training sessions customer service teams, promoting continuous learning and process improvements.
• Identify areas for improvement in processes and workflows, recommending solutions to increase efficiency.

What You Bring:   

• Excellent communication skills in English are mandatory (+1 European foreign language is an advantage)
• Experience within a fast paced, corporate environment 
• Good MS Office skills  

• SAP knowledge is an advantage
• Excellent organization skills 

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. 

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:  

• Life and accident insurance,  
• Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge  

• Competitive salary and cafeteria  
• 100% commuting allowance for non-Budapest residents  
• Annual bonus  
• Annual salary review  
• Marriage and childbirth allowance  

• School start allowance  
• Loyalty award  
• Employee Referral Program with remarkable referral bonus  
• All You Can Move contract possibility/gym facility discount  
• Hybrid working model (3 days onsite and 2 days home office. Our office is located in Budapest, Futó u. 47, 1082)

Qualifications:

• Experience in customer service.
• Experience in writing and maintaining SOPs.
• Proficient in data analysis with the ability to generate and interpret reports.
• Strong communication and collaboration skills, able to work cross-functionally with different teams.
• Experience in project participation and system testing is highly desirable.