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Field Service Eng

  • 2024-35470
  • Rishon Le Zion, Israel
  • Vendas e Marketing
  • Híbrido

Job Responsibilities:

  • Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
  • Solve a wide range of hardware and/or software problems of varying complexity.
  • Coordinate work schedule with colleagues, service operations, and management.
  • Instruct customers on the use of our instruments to ensure safe and effective operations.
  • Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
  • Produce accurate and timely reports, including service and expense reports.
  • Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.

Job Requirements:

  • BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
  • Strong analytical problem-solving abilities.
  • Excellent hand-eye coordination and manual dexterity.
  • Proficiency in IT skills, including TCP/IP networking.
  • Computer knowledge in both software and hardware.
  • Valid driving license.
  • Excellent communication skills, both verbal and written.
  • Independent, customer-centric, and focused on delivering exceptional service.
  • Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
  • A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
  • Self-motivated and eager to take on challenges.

We offer an international working environment that will inspire you to achieve your best.

 

 

Legal Entity: (ISR_2036)Bio-Rad Israel Ltd

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