Contract Sales & Service Administrator

As the Contract Sales & Service Administrator for Bio-Rad Canada, you will offer service options and support to our Life Science Group customers nation-wide. You will collaborate with our service admin team and service reps to develop and direct initiatives that will be made available to our customers. In addition, you will be responsible for tracking service sales and drive solutions to sustain profitability using your expertise in reporting and analytics. 

The role will be based in our Mississauga office.

*****Bilingualism is Strongly Desired – English and French*****

How You'll Make An Impact:

• Reviews every month all agreements coming to expiry and prepares the opportunity renewals in SFDC/CPQ
• Finalizes the new quotes and contract renewals and sends them to the customers, obtains purchase orders and/or payment information and processes them in Salesforce and SAP
• Monitors and follows up on Preventative Maintenance and other pre-paid activities by assigning work orders and coordinating service documentation with customers
• Monitors month-end reports for contracts, billable and pre-paid services, installed product records for new instrument sales including updating warranty and contract information etc.
• Handles incoming service cases and coordinates service calls with Field and Service Center engineers
• Supports Field Service Engineers on urgent spare parts-related inquiries like availability, ETAs for parts orders, returns, transfers etc.
• Routinely uses judgment in resolving issues and making recommendations to improve processes
• Documents new processes and reviews SOPs from time to time
• Generates and provides official documentation required for internal and external audits and participate in these audits
• Assists the Service Admin team on other assigned tasks as required

What You Bring: 

• Bilingualism is strongly desired – English and French
• College diploma or university degree
• 3-5 years of experience in Service Sales or Service Administration (experience in the Health Sector preferred)
• Experience with SAP or other ERP systems including SalesForce, CPQ and/or Power Bi is an asset
• Microsoft Word & Excel. Create and manage reports in Excel. 
• Efficient problem solver, detail-oriented and well organized

Required Experience: 

• Strong experience in Service and Contract Administration
• Excellent oral/written skills in English and French.
• The capacity to function well individually and in a team environment
• Must be autonomous and confident in taking ownership of decisions and projects
• High level of organization
• Ability to handle multiple tasks with prioritization, and manage stressful situations in a fast-paced environment while maintaining professionalism
• In depth knowledge of company specific products an asset

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We are proud to offer options including an extensive benefits package, life and disability, a Deferred Profit-Sharing Plan, extensive learning and development opportunities, an educational assistance program, fitness subsidy, time off, etc.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empth the requirements for effective compliance programs a plus. 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes unless the agency has been authorized by a Bio-Rad Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-KD2