Field Sales Specialist QC South Italy

You will provide specialist and technical field support to customers with a focus on Quality System solutions, supporting the Account Managers and sales team in selling more. This includes pre-sales activities such as demos, presentations, pre-installation meetings, workflow analysis for the assigned product line. You will also provide application support on the field, IT connectivity, and customer trainings to assure customers can properly use the Bio-Rad Quality controls and systems solutions to generate quality results. Reaching customer satisfaction and increasing Bio-Rad’s brand image loyalty is the focus. The ability of multitasking, communication, working successfully and efficiently within high-functioning team and with other functions is as important as being able to resolve customers’ issues.

How You’ll Make an Impact

• Support Account-and Key Account Managers by analysing customers’ technical or organizational difficulties and needs and by elaborating relevant projects.
• Recommend technical solutions, including answering customers’ questions about the use of Quality System solutions, on site or by remote access. Organize and conduct demos.
• Organize and execute hardware and software set-up and on-site customer trainings.
• Explain technical solutions and benefits, help customers in implementing the Quality System solutions by supporting the installation and go live process (reagents, software, LIS connection, hardware, and software connectivity)
• Support the Sales Team and Distributors' sales activities to ensure territory and regional sales targets are achieved.
• Provide field application support when required and requested by the Customer Technical Support team and/or the customers.
• Document all the activities and additional information gathered in CRM Salesforce.
• Collect feedback from the field and information on the product line e.g., application, hardware and software features requested by customers and/or provided by competition and report information in SFDC.

What You Bring

• Scientific background coupled with business acumen.
• 2 or more years of experience in the healthcare sector (IVD company, healthcare industry, hospitals laboratory, CoreLab, medical device market)
• Experience with diagnostic laboratory environment (instruments, software, workflow)
• Basic experience or aptitude for the IT solutions present in a Laboratory of Clinical Medicine (middleware, LIS, IVD software), connectivity and statistics.
• Ability to identify customer needs and elaborate relevant technical solutions based on Bio-Rad’s product portfolio.
• Very good demonstrating and presenting skills.
• Ability to prioritize multiple high priority activities.
• Analytical and problem-solving approach

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply!

Location: Candidate should be based South Italy ideally Napoli

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options:

• Competitive salary
• Extra-professional injury insurance
• Private Health Care Services*
• Employment Pension Plan
• Quarterly commission plan
• Annual salary review
• Loyalty award
• Employee Referral Program with remarkable referral bonus
• Company car with private usage under company global and local policies

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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